what products can you offer?

One-stop SMT solution, providing all kinds of SMT equipment, SMT/AI spare parts, SMT peripheral equipment accessories and technical support and maintenance services.

How long is the delivery time?

SMT/AI spare parts lead time: 2-3 days.
If order from origin factory , the lead time need  4-8 weeks.
SMT machine equipments lead time: 1-2 weeks
SMT peripheral equipment lead time: 2-4 weeks

What is the guarantee of quality?

All accessories have undergone rigorous testing and testing to ensure that they are delivered to your hands in good condition

How long is the warranty period?

The warranty period of SMT Spare parts is: 3-6 months
The warranty period of SMT peripheral equipment is 6 months

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

How to deal with after-sales?

We accept exchanges, returns. If there is a problem with the machine, we usually replace the parts for you

Which countries do you generally sell to?

We sell to the whole world. Mature payment methods, and logistics methods.

Which brands of SMT spare parts do you supply?

We supply mainstream brands of SMT spare parts including Panasonic, FUJI, JUKI, YAMAHA, HANWHA, MPM, DEK, ASM, SIEMENS, Assembleon, Mirea, and Universal.

Are your spare parts all original?

We mainly offer original spare parts, but also provide some high-quality Original Used and Copy new parts.

How do I know if this spare part is compatible with my SMT machine?

Please provide your machine model and the spare part's part number, as these parts are universally compatible.

Besides the mentioned brands, can I customize spare parts from other brands?

Certainly, if you have special requirements or the brand you need is not within our regular supply range, please contact us and we will do our best to meet your needs.

Do you have a catalog or list of spare parts for my reference?

Yes, we can provide an electronic or printed version of the spare parts catalog for your selection and reference.

I need some spare parts that have been discontinued. Can you provide them?

We will strive to find a supply source for discontinued spare parts. Please provide the specific model and quantity of the spare part.

Do you provide sample services for SMT spare parts?Yes, for certain parts, we offer sample services for you to test and verify.

Yes, for certain parts, we offer sample services for you to test and verify.

What are the features and advantages of your spare parts?

Our spare parts are of high quality, ensuring longevity and efficiency. Additionally, we provide comprehensive after-sales support and technical guidance.

Do SMT spare parts have a lifespan? How can it be extended?

Each type of spare part has its recommended lifespan. Regular maintenance, cleaning, and correct operation can extend its lifespan.

How do I know when to replace a spare part?

Machines usually have prompt or alarm functions. You can also make judgments based on production efficiency and the appearance of the spare part.

Besides basic spare parts, what other SMT-related accessories do you provide?

We also offer various SMT peripheral equipment (such as SMT Conveyor, loader/unloader, etc.), tools, and ESD products (like Splice tape and Splice tools).

Are your spare parts brand new or are some refurbished?

We mainly sell brand new spare parts, but in certain situations, we also offer refurbished parts that have undergone strict testing, based on customer preferences.

If I'm unsure about the model of a spare part, can you help identify it?

Certainly, you can provide relevant information or photos of the machine and spare part, and our technical team will assist in identifying the correct model.

Are your spare part prices competitive?

We always strive to offer products with a high cost-performance ratio to our customers, ensuring product quality while providing competitive prices.

Where can I view the technical specifications and detailed information of the spare parts?

You can refer to our product catalog and official website for detailed technical specifications and information about the spare parts.

How do I prevent spare parts from getting damaged during storage?

Ensure the spare parts are stored in a dry, clean, and dust-free environment and avoid direct exposure to sunlight.

I need a large quantity of a particular spare part. Can you fulfill bulk orders?

 Yes, we have an abundant stock and a robust supply chain, capable of meeting bulk order demands.

Are your spare parts compatible with other brands of SMT machines?

Our spare parts are primarily compatible with specified brands of machines, but some parts may have cross-brand compatibility. It's recommended to confirm with our sales team.

If I purchased the wrong model of spare part, can I exchange it?

Yes, as long as the spare part hasn't been used and remains in its original condition, we support exchanges.

Do you provide installation guidance for spare parts?

Yes, we can offer installation guidance and technical support for spare parts.

How do I know if the spare part is functioning properly?

After installing the spare part, you should run a test operation of the machine and check for any abnormal sounds, vibrations, or error prompts.

Do you offer maintenance and cleaning services for spare parts?

We provide maintenance and cleaning guidelines for spare parts and recommend regular maintenance to ensure their proper functioning.

Can I get a bulk discount for spare parts?

Certainly, for customers making bulk purchases, we offer corresponding discounts.

Do your spare parts meet the latest industrial standards and regulations?

Yes, we always adhere to the latest industrial standards and regulations to ensure the quality and safety of our spare parts.


What brands of SMT machines do you supply?

We supply SMT machines from mainstream brands such as Panasonic, FUJI, JUKI, YAMAHA, HANWHA, MPM, DEK, ASM, ASSEMEBLEON, and more.

Are your SMT machines brand new or are they refurbished second-hand machines?

We mainly offer second-hand SMT machines, but we also have some brand-new equipment.

How much maintenance do SMT machines require?

To ensure optimal performance of the machine, we recommend regular maintenance

What is the production capacity of the SMT machines?

Different machine models have different capacities. For specific information, please consult our sales team or refer to the product manual.

What types of SMT machines do you offer?

We supply various SMT machines, including pick and place machines, reflow ovens, wave soldering machines, AOI, SPI, and more.

What post-sales services do you offer for SMT machines?

We provide technical support, repair services, parts replacement, and other services.

Do you provide software updates for the SMT machines?

Yes, we update to the latest system based on your requirements before delivery.

How do you ensure the efficiency and accuracy of the SMT machines?

Our machines undergo strict quality checks and use advanced technology to ensure efficient and accurate production.

What types of components can your machines handle?

Our machines can handle a variety of SMT components, from the smallest chip components to large connectors.

What environmental conditions are required for SMT machines?

To ensure optimal machine performance, we recommend using the machine in a constant temperature and humidity environment and ensuring stable power supply.

Can I purchase the machine without installation services?

Yes, but we strongly recommend that your own technical team handle the installation to save time and cost.

How many operators are required for an SMT machine?

Depending on the machine's complexity and production needs, it usually requires 1-2 operators.

What is your response time when the machine malfunctions?

We promise to respond within 24 hours after receiving the fault report and provide remote support as needed.

Which manufacturing industries are your SMT machines suitable for?

Our SMT machines are widely used in communications, consumer electronics, medical equipment, aerospace, automotive electronics, and other electronic manufacturing fields.


What mounting methods do your SMT machines support?

Our machines support various mounting methods, including 0201, 0402, QFN, BGA, and more.

How do I choose an SMT machine suitable for my production line?

Based on your production requirements, component types, and production scale, our sales and technical team will recommend a suitable machine for you.

What software formats do your SMT machines support?

Our machines support most of the common PCB design software formats.

Is it normal for the machine to make noise during operation?

Some machines make a slight noise when running, but if the noise is too loud or there are abnormal sounds, it is recommended to contact us promptly.

What safety certifications do your machines have?

Our SMT machines have received multiple international safety certifications, such as CE, RoHS, etc.

How much space is required for an SMT machine?

The space required for the machine depends on its size and model. For specific size data, please refer to the product specifications.

My production line has machines from other brands; are your machines compatible with them?

Our machines are designed to be compatible with most brands and models of machines, but it is advisable to confirm with our technical team.

Do you offer regular maintenance services for the machine?

No, considering the distance and cost, we suggest you seek local engineers.

How to clean and maintain the SMT machine?

Please follow the detailed cleaning and maintenance guide provided by the original manufacturer and advise regular maintenance.

What languages do your machines support?

Our machine interface supports multiple languages, such as English, Japanese, and more.

How long does it take for the machine to go from startup to full operation?

Typically, it takes a few minutes for the machine to go from startup to full operation.

Does the SMT machine need cooling after long periods of operation?

Most SMT machines are designed for continuous operation, but regular maintenance and inspections are recommended to ensure optimal performance.

How can I improve the production efficiency of the SMT machine?

Regular maintenance, proper machine calibration, using high-quality raw materials, and experienced operators all contribute to improving production efficiency.

How is an SMT machine different from other mounting machines?

SMT machines are specifically designed for surface mounting technology, boasting high-speed, precise placement capabilities, and modern software control.

How much power and pressure does an SMT machine require?

Different machine models have different power and pressure requirements. For specific details, please refer to the machine's technical specifications.

Can SMT machines be seamlessly integrated with other production line equipment?

Yes, our SMT machines can be integrated with various production line equipment, offering a comprehensive production solution.

What auxiliary equipment or software is required for the SMT machine?

SMT machines may need to work in conjunction with conveyors, AOI machines, X-ray inspection equipment, etc., and may require specialized software for programming and optimization.

How long does the transportation of your SMT machines take?

The transportation time depends on the destination. Sea freight typically takes 20-40 days, but the specific situation may vary.


Does your quote include all fees and taxes?

Our quotation is usually based on the FOB price of the product and does not include destination taxes and shipping costs. If you need a CIF or other trade term quotation, please specify.

How long is the validity period of the quotation?

Unless otherwise specified, our quotation is typically valid for 30 days.

If I need to place a large order, can I get a more favorable quote?

Yes, for bulk orders, we typically offer more competitive prices.

Does currency exchange rate fluctuation affect your quotation?

Our quotes are based on the current exchange rate. If there's a significant fluctuation in the exchange rate, we might need to adjust our quotation.

How do you determine the quote?

Our quotations are based on multiple factors, including the cost of raw materials, shipping costs, and market demand, among others.

Will special packaging or quality requirements affect the quotation?

Yes, special packaging or additional quality inspections may lead to increased costs, thus affecting the quotation.

Does the quote include transportation insurance?

Unless specifically mentioned, our quotations usually do not include transportation insurance. If needed, please let us know.

Why is your quotation different from other suppliers?

Our quotations reflect the quality, service, and brand value of our products. We always ensure we offer competitive prices while maintaining the highest standards of products and services.

If I need to change the order quantity, how can I get a new quote?

Please contact our sales team directly and provide the new order details, and we will provide you with a revised quotation.

Do you accept price negotiations?

Absolutely, we always aim to provide our customers with the most competitive quotes. However, for bulk orders or long-term partnerships, we are open to further discussions.

Do you provide free samples? If not, how much do samples cost?

Depending on the type and quantity of the product, we might charge a certain fee for samples. Some products can be sampled for free.

How long can I receive an official quotation?

Typically, we provide an official quotation within 2-24 hours after receiving the inquiry.

If I need additional services like installation, training, or after-sales support, will there be extra charges?

Yes, these additional services might incur extra costs. Please contact our sales team for specific details.

How can I determine if your quotation is reasonable?

We recommend that customers compare quotations from multiple suppliers and consider factors like product quality, service, delivery time, and other relevant aspects.

How is the delivery time determined in the quotation?

The delivery time is determined based on the product's inventory status and the mode of transportation, among other factors.

Does your quotation include shipping costs?

Unless otherwise stated, our quotations usually do not include shipping costs. Specific shipping charges are determined based on the destination, mode of transport, and weight of the goods.

Does your quotation include packaging costs?

Our quotations usually include standard packaging costs. Special packaging requirements may lead to additional charges.

Why is the quotation I received from other suppliers lower?

Quotations might vary based on suppliers' procurement channels, product quality, service levels, and other factors. We ensure to offer competitive prices while maintaining high quality and excellent service.

If I decide to cancel my order, are there any charges?

Depending on the progress status of the order and our cancellation policy, some cancellation fees might apply. Please contact us before canceling to understand the specific charges involved.

What are the payment terms for large orders?

For bulk orders, we typically require a partial pre-payment, with the balance payable either before or within a period after the goods are dispatched. The exact payment terms can be discussed based on the size and specifics of the order.


How to place an order?

You can place an order by contacting us through  email, Alibaba or phone. Once your order request is received, our sales team will confirm the order details with you.

How long does it usually take from order placement to delivery?

Delivery time depends on the size of the order and the goods you choose. Once the order is confirmed, we will provide you with an estimated delivery date.

What should I do if I want to change or cancel my order?

Please contact our customer service team as soon as possible. Depending on the progress of your order, we will try our best to accommodate your change or cancellation request.

Can my order be delivered in batches?

Yes, we can provide batch delivery service. But please confirm your needs with our sales team when placing your order.

Can I choose a different shipping method?

Of course, we provide various transportation methods such as sea transportation, air transportation and express delivery. You can choose the appropriate shipping method according to your needs.

How do I know my order has been shipped?

Once your order is shipped, our salesperson will notify you via email and provide you with shipping tracking information.

Can I mix multiple products in one order?

Yes, you can choose multiple products in one order. Our sales team will help you organize and confirm order details.

Can I arrange shipping myself or use my own logistics forwarder?

Of course. If you choose to use your own logistics partner, simply let us know when placing your order and we will work with your logistics team.

What if the product I ordered is out of stock?

We will promptly notify you of out-of-stock situations and adjust the delivery date.

The product I received does not match the order, what should I do?

Please contact us immediately after receiving the goods and provide a detailed description of the non-conformity and corresponding evidence, and we will handle it for you as soon as possible.

Can I request that my order be delivered to multiple addresses?

Of course, just provide the detailed delivery address and quantity allocation when placing the order, we will arrange the delivery according to your instructions.


What payment methods do you accept?

We accept multiple payment methods, including wire transfer (T/T), Western Union, as well as PayPal, credit card, Alipay, Wechat, etc.

Can I pay with a credit card?

Yes, for some small orders, we accept credit card payment. But there may be additional handling fees.

If I am not satisfied with the goods, can I apply for a refund?

If the product has quality problems or does not comply with the contract, you can lodge a complaint with us and request a refund or exchange.

If the order is cancelled, is the deposit refundable?

Yes, but you need to bear bank fees.

Are there any hidden fees when I pay?

We always maintain a transparent quotation strategy. All fees will be clearly listed in the quote or contract. But please be aware of additional fees that banks or other financial institutions may charge.

What are your payment terms?

Generally, our payment terms are 100% payment in advance. However, to place an order, you need to pay a 30% deposit first, and the balance is paid when the goods are ready and ready to be shipped. But this may change based on the order and customer's specific requirements.

Are there any special payment terms for long-term customers?

For our long-term partners, we may consider offering more flexible payment terms, including extending the payment cycle or providing additional credit lines.

Can I use multiple payment methods for the same order?

Yes, you can complete the payment by combining multiple payment methods, such as part by wire transfer and part by credit card. But please confirm with us before payment.

Which currency is preferred when conducting cross-border transactions?

We usually give priority to using US dollars (USD) for transactions, but we can also accept other major currencies such as Euro (EUR), British Pound (GBP), etc., which can be negotiated.

How to ensure the security of my payment?

We recommend that you use a reputable bank or payment institution and follow all recommended security steps. We always ensure that all transactions with our customers are secure and transparent.

How can I confirm that you have received my payment?

Once we receive your payment, we will send a confirmation receipt or notification.

What if I need to defer payment?

If you need to defer payment, please communicate with our salesperson as early as possible. Depending on the circumstances, we will consider whether an extension can be offered and a new payment date will be determined.

I have paid, but there is something wrong with the goods, what should I do?

If there is a problem with the goods, please contact us immediately and provide relevant evidence. We will verify and provide reasonable solutions as soon as possible.

How to resolve payment disputes?

In the event of a payment dispute, we first recommend that both parties engage in friendly negotiation. If negotiations are fruitless, third-party mediation or arbitration can be considered.

If I cannot pay on time, will it affect future orders?

Yes, late payment may affect your credit history and future cooperation with us. We recommend that you communicate and resolve payment issues as early as possible.

Is it possible that payment is delayed due to external reasons?

Yes, external factors such as banking system failures, public holidays or other emergencies may cause payment delays. In this case, please notify us promptly.

What should I do if I have questions about my bill?

If you have any questions about the bill, please contact our salesperson in time and we will provide you with detailed billing instructions.

What should I do if I pay excess amount?

If you have made an excess payment, please notify us immediately. We will verify and promptly refund the excess money to you, or use it as an advance payment for your next order.

Under what circumstances can I request a refund?

If the goods are obviously inconsistent with the order, have serious quality problems, or are caused by other problems caused by us, you can request a refund. For specific refund policies and terms, please refer to your contract with us or contact our sales team.


What modes of transportation do you typically use?

We offer various modes of transportation including sea freight, air freight, land transport, and rail transport. The specific mode is determined based on the type, weight of the goods, and the destination.

How long does it take to ship the goods?

The shipping duration depends on the mode of transportation chosen and the destination. Generally, sea freight takes longer than air freight but is more cost-effective.

Can I track my shipment?

Yes, once the goods are dispatched, we'll provide the relevant bill of lading or tracking number, allowing you to monitor the shipment in real-time.

What happens if the goods are damaged during transportation?

We always ensure that the goods are best protected during packaging and transport. However, in the unfortunate event of damage, we will handle it according to international shipping terms and conditions like CIF, FOB, etc.

Can I choose a specific logistics company?

 Absolutely. If you have a preferred logistics company or agent, just let us know, and we'll arrange it as per your instructions.

How is the freight cost calculated?

The freight cost is determined based on the weight, volume of the goods, destination, and the chosen mode of transportation. For precise costs, please consult our sales team.

How long does international express shipping take?

The duration for international express shipping depends on the origin, destination, and the chosen service, typically ranging from 1-7 business days.

How can I track my express parcel?

Once your parcel is dispatched, you'll typically receive a tracking number, which you can use to check the real-time status of your parcel on the courier's official website.

What are common restrictions for international express shipping?

Each courier company has its own weight, size, and type of goods restrictions. Additionally, certain items might be restricted or prohibited by international regulations.

What is "door-to-door" service?

"Door-to-door" service refers to the transportation of goods directly from the point of origin to the destination, covering all intermediate transport and handling stages, providing complete convenience for the customer.

What documents do I need to provide for customs clearance?

For customs clearance, you typically need a commercial invoice, packing list, certificate of origin, among other documents. The specific documents required may vary by country and region.

If I need an urgent shipment, can you arrange it?

Yes, if you have an urgent requirement, please inform us promptly. We can arrange air freight or other faster means, but additional charges may apply.

Can I choose a combination of different transportation methods, like air freight followed by road transport?

Absolutely. We can offer combined shipping solutions based on your requirements and destination to ensure the safe and swift arrival of your goods.

What are the main advantages of sea freight?

The primary advantage of sea freight is its cost-effectiveness, especially for bulk shipments. Also, for heavy and oversized goods, sea freight is often the most economical option. However, it's noteworthy that sea freight is relatively slower.

What methods are included in road transport?

Road transport primarily consists of highway and railway transportation. The choice between the two depends on the size, weight, destination of the goods, and your budget.

When opting for sea freight, how do I decide between Full Container Load (FCL) or Less than Container Load (LCL)?

If your shipment is sufficient to fill an entire container or multiple containers, then FCL is a more cost-effective choice. For smaller volume shipments, LCL might be more suitable, but you'll be sharing space with other shippers.

How are port charges for sea freight determined?

Port charges are based on the weight, volume, and destination port of the goods. These charges typically include loading and unloading fees, storage charges, and other miscellaneous fees.

What should be my primary considerations when choosing a mode of transport?

 In deciding on transportation mode, consider the size and weight of your goods, the destination, delivery time frame, and your budget. Air freight offers speed but might be more costly, while sea freight may be cheaper but takes longer.

How is the cost for air freight calculated?

The cost for air freight is typically based on either the actual weight or the volumetric weight of the goods, whichever is greater.

What is a Bill of Lading (B/L)?

A Bill of Lading (B/L) is a document issued by a carrier or its agent, confirming that goods have been received and promising to deliver them to a specified destination.

What is a "freight forwarder"?

A "freight forwarder" is a company or individual acting on behalf of shipowners or airlines, responsible for organizing and managing the shipment of goods.

What are FOB, CIF, and EXW?

These are terms of delivery in international trade. FOB (Free On Board) means the seller delivers goods to a specified port and loads them onto a ship; CIF (Cost, Insurance, and Freight) includes shipping and insurance costs; EXW (Ex Works) means the buyer picks up goods from the seller's warehouse or factory.

What is a Freight Forwarder?

A Freight Forwarder is a company or individual that provides comprehensive transportation services for exporters and importers, including transportation, customs clearance, and the preparation of shipping documents.


How do you ensure the quality of your products?

We conduct strict quality inspection on all products. For some key products, such as motors, drivers, boards, placement heads, etc., we not only conduct inspections, but also conduct actual tests to ensure their performance and stability.

Can I request to see a test video of the product?

Of course. For tested products, we can provide test videos to give you a more intuitive understanding of the product's performance and working status.

How is your company's QC team trained?

Our QC team has undergone strict internal training to ensure that they are familiar with the testing standards and processes of various products. They also regularly participate in external training to learn about the latest quality control technologies and methods.

If there is something wrong with the product I received, what will you do?

If you find any quality problems, please contact us immediately. We will conduct a detailed investigation and provide appropriate solutions, such as product replacement, refunds or other remedies, depending on the situation.

What are your quality standards for suppliers?

We have established strict quality cooperation standards with our suppliers to ensure that the raw materials and parts they provide meet our quality requirements. We regularly evaluate our suppliers to ensure these standards are adhered to.

Will quality control affect production time?

Quality control does take some time, but we believe it is a necessary investment to ensure product quality. despite this,

In addition to test videos, what other information about product quality can I get?

We can provide product quality inspection reports, test results, certificates and other related information to help you understand the quality of the product more comprehensively.